Frequently Asked Questions

Treatment length is individualized and determined by our clinical team in combination with insurance authorization and ongoing assessments. Rather than a fixed timeline, we focus on ensuring each patient receives the right level of care for as long as needed. We also offer a full continuum of outpatient services — IOP, PHP, and OP — so your care continues seamlessly beyond residential treatment.

Most insurance plans cover addiction treatment under mental health parity laws. We accept most major insurance providers including Blue Cross Blue Shield, Aetna, Cigna, Optum, United Healthcare, TRICARE, and many others. We offer free, confidential insurance verification — call us to check your benefits.

Yes. As a VA Community Care partner located near Fort Cavazos, we specialize in treating veterans dealing with addiction and co-occurring conditions like PTSD. Veterans with VA healthcare benefits may be eligible for covered treatment. Contact your VA coordinator to request a Community Care referral.

Bring 7-10 days of comfortable clothing in one suitcase and one carry-on bag. Also bring personal hygiene items, prescription medications in original containers, a photo ID, and your insurance card. Leave valuables at home. We have a donation closet on site if you need additional items.

Our Intensive Outpatient (IOP), Virtual IOP (VIOP), and Partial Hospitalization (PHP) programs are designed to allow you to maintain work and family obligations while receiving treatment. Our Virtual IOP lets you attend sessions from home via secure video with the same clinical team.

During medical detox, phones are not permitted (blackout period for your safety and focus). After detox, you have phone access 24/7 except during programming, group sessions, and off-campus activities. Phone use is a privilege and therapists may adjust access as part of your treatment plan.

Visitation is not available during the detox phase. For residential treatment, visiting hours are Sundays from 1:00 to 4:00 PM. Visitors must be age 13 or older. We also offer family therapy sessions to support your loved ones throughout your recovery.

The admission process can be completed in as little as a few hours. Many clients call in the morning and are admitted the same day. We understand that when you're ready to get help, you want to start right away.

You'll speak with a compassionate admissions counselor who will listen to your situation, answer your questions, and explain your options. There's no pressure or obligation—just confidential support from people who understand what you're going through.

Bring 7-10 days of comfortable clothing in one suitcase and one carry-on bag. Also bring personal hygiene items, prescription medications in original containers, a photo ID, and your insurance card. Sealed vapes and cigarettes are permitted for those 21 and older. Leave valuables and jewelry at home.

During medical detox, phones are not permitted (blackout period for safety and focus). After detox, you have phone access 24/7 except during programming, group sessions, and off-campus activities. Phones are not allowed during in-house groups. Phone use is a privilege that can be adjusted by your treatment team.

Bring all prescription medications in their original containers. Our medical team will review your medications and ensure continuity of care. If you're on medication-assisted treatment, we can coordinate with your current provider.

Visitation is not available during the detox phase. For residential treatment, visiting hours are Sundays from 1:00 to 4:00 PM. Visitors must be age 13 or older. We also offer family therapy sessions to support your loved ones throughout your recovery.

Many people need more than one attempt at treatment—that's completely normal. Our team will review what worked and what didn't in previous treatment to create a more effective plan this time.

Absolutely. All calls and information are kept strictly confidential under federal HIPAA regulations. We will never contact your employer or share information without your written consent.

We offer various payment options including self-pay plans and financing. Our admissions team can discuss all available options during your first call. Cost should never prevent you from getting help.

Absolutely. We encourage prospective patients and families to visit our facility. Contact our admissions team to schedule a tour and meet our staff. This can help you feel more comfortable about the treatment environment.